At Donbet, responsible gaming is a core operational commitment, not an afterthought. We operate under UK Gambling Commission regulations and maintain a structured approach to player protection. This page outlines the tools available to you, the standards we follow, and the resources you can access if gambling stops being a form of entertainment.
Donbet holds a licence issued by the UK Gambling Commission (UKGC). Under this licence, we are legally required to implement safeguards that protect players from gambling-related harm. These obligations are not discretionary — they form the foundation of how we operate.
We apply age verification at registration and at the point of deposit. No person under the age of 18 may hold an account or place a wager on Donbet. Verification checks are conducted using third-party identity services, and accounts remain restricted until verification is complete.
If you are uncertain whether your gambling habits are causing harm, consider the following questions:
Answering yes to one or more of these questions may indicate a developing problem. We encourage you to use the account tools described below or to seek external support.
Donbet provides a range of tools to help you manage your activity. These can be adjusted through your account settings at any time.
You may set daily, weekly, or monthly deposit limits. Once a limit is applied, it takes effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period before the change becomes active.
Loss limits cap the total amount you can lose within a defined period. This tool is designed to prevent rapid financial depletion during extended sessions.
You can restrict the duration of individual gambling sessions. Once the set time expires, you will be automatically logged out of your account.
Reality check notifications are sent at intervals you define. Each notification displays how long you have been logged in during the current session.
A cool-off period temporarily suspends your account from gambling activity. You may request a break of 24 hours, 48 hours, one week, or one month. During this period, you will not be able to deposit or place wagers.
Self-exclusion is available for players who require a longer or permanent break from gambling. Donbet participates in the GAMSTOP national self-exclusion scheme. Registering with GAMSTOP excludes you from all UKGC-licensed operators simultaneously.
To self-exclude directly through Donbet, contact our customer support team. Self-exclusion periods start at six months and can be set for longer durations, including indefinite exclusion. During self-exclusion, your account is fully suspended and cannot be reactivated until the exclusion period ends — and only after a mandatory review process.
Donbet requires all players to confirm they are 18 or older at the point of registration. We recommend that adults with children at home use parental control software to restrict access to gambling websites. Filtering tools are available from a number of independent providers and can be applied at the device or network level.
If you or someone you know is experiencing gambling-related harm, the following organisations provide confidential support in the United Kingdom:
If you wish to apply any of the account tools described above, or if you have concerns about your gambling behaviour, contact our support team directly. Responsible gaming requests are handled separately from standard customer service queries and are processed as a priority.
All requests related to self-exclusion, account closure, or limit reductions are actioned without delay.
