Privacy Policy
At Donbet, we take your privacy seriously. This document explains how we collect, use, store, and protect your personal information when you use our casino services. By accessing our website and creating an account, you acknowledge that you have read and understood this Privacy Policy. This document was last updated in 2026 and applies to all users based in the United Kingdom.
1. Who We Are
Donbet operates as a licensed online casino providing gaming services to customers in the United Kingdom. We act as the data controller for all personal information collected through our website and services. Any questions regarding this policy or how your data is handled can be directed to our Data Protection team via the contact methods available on our website.
2. What Information We Collect
We collect personal data in several ways depending on how you interact with our services.
Information you provide directly:
- Full name, date of birth, and residential address
- Email address and phone number
- Payment details, including bank account or card information
- Identity verification documents (passport, driving licence, utility bills)
- Correspondence you send to our support team
Information collected automatically:
- IP address and device identifiers
- Browser type, operating system, and language settings
- Pages visited, session duration, and click activity
- Cookies and similar tracking technologies
We may also receive data about you from third-party identity verification providers and payment processors when required for regulatory compliance.
3. How We Use Your Information
Your personal data is used for the following purposes:
- Account management: Creating and maintaining your Donbet account, verifying your identity, and processing transactions.
- Legal compliance: Meeting our obligations under the UK Gambling Commission licence, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
- Service delivery: Processing deposits, withdrawals, and bonus claims accurately.
- Responsible gambling: Monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing self-exclusion requests.
- Security: Detecting and preventing fraud, unauthorised access, and other malicious activity.
- Communications: Sending account-related notifications, security alerts, and, where you have given consent, promotional messages.
We do not use your data for automated decision-making that produces legal effects without the possibility of human review.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:
- Contractual necessity – to fulfil our obligations when you register and use our services
- Legal obligation – to comply with gambling regulations, financial crime laws, and tax requirements
- Legitimate interests – to improve security, prevent fraud, and maintain service quality
- Consent – for optional marketing communications, which you may withdraw at any time
5. Data Sharing and Disclosure
Donbet does not sell your personal data to third parties. We share information only in the following circumstances:
- With identity verification and payment processing partners, strictly to fulfil service requirements
- With regulatory bodies and law enforcement agencies when legally required
- With fraud prevention services and credit reference agencies where applicable
- With other companies within our corporate group for internal administrative purposes
All third parties we work with are contractually obligated to handle your data in compliance with applicable data protection law.
6. Data Retention
We retain personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with UK anti-money laundering regulations. Certain data may be kept for longer periods where required by law or ongoing regulatory investigations.
7. Your Rights
As a UK resident, you have the following rights under UK GDPR:
- Right of access – request a copy of the personal data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure – request deletion of your data, subject to legal retention obligations
- Right to restriction – ask us to limit how we process your data in certain circumstances
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact our Data Protection team through your registered account. We will respond within 30 days of receiving a verified request.
8. Cookies
Donbet uses cookies to ensure website functionality, analyse traffic, and, where you have consented, deliver relevant content. You can manage cookie preferences through the settings panel available on our website. Disabling certain cookies may affect the functionality of some features.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or a prominent notice on our website. Continued use of Donbet services following such notification constitutes acceptance of the revised policy.